*Please make sure to choose customizations before placing order*
Vermeil gold mermaid scales
Pink fresh water pearls
10mm Tahitian pearls
14k gold fill ear wire
SHIPPING TIME FRAMES
All ready made items will ship within 2 - 5 business days. Items that qualify are One of a kind pieces and listings that say “you will receive this exact piece”.
Made to order items will ship 5-10 business days after ordering, if all supplies are in stock.
Shipping times for custom items (bangles, rings etc) varies depending on if we have the supplies in stock or not. Shipping time will be longer if we need to order any of the materials necessary to make your piece. If you need the item by a certain date, please email us to find out if it's possible. We do our best to make your pieces in a timely manner, while also doing quality control.
In stock: 1-2 weeks (depending on the day ordered, it may be a shorter time frame)
Out of stock: 2-4 weeks
If you order the wrong size, you will need to reorder the item in the correct size. I will not resize the item.
If you need help figuring out your size, shoot us an email to email@example.com. We are happy to help!
We pride ourselves on doing quality control, but we are only human! If your item arrives and is missing an item, has the incorrect item, is not the size you requested, or any other issue due to negligence on our part, please let us know within 3 days of receiving the package. We will happily exchange, recreate, or issue a refund (minus shipping) once the item is mailed back to us. The item must be returned in its original packaging.
Please email us at firstname.lastname@example.org with your full name, order number, and reason for wanting to exchange/refund and we will provide the mailing address at that time.
ALL SALES FINAL for items bought with a discount code or on sale.
Due to the nature of the items, we have a strict NO REFUND OR EXCHANGE policy on custom items. We do our best to create your custom piece to your liking. Please make sure you give accurate sizing information for any custom made piece including but not limited to: Bangles, Necklaces, Rings, Cuffs, etc.
*If you are unsure about sizing or options, please reach out to email@example.com before placing order.