CURRENT SHIPPING TIMES 3/24-4/30:
Due to COVID-19 and practicing social distancing, you may experience some delays in shipping. I will do my best to get your pieces out in a timely manner to my best ability. I appreciate your understanding during this time.
SHIPPING TIME FRAMES
All ready made items will ship within 2-4 business days.
Items that qualify are One of a kind pieces and listings that say “you will receive this exact piece”.
Made to order items will ship 5-10 business days after ordering, if all supplies are in stock.
Shipping times for custom items (bangles, rings) varies depending on if we have the supplies in stock or not. Shipping time will be longer if we need to order any of the materials necessary to make your piece. If you need the item by a certain date, please email us to find out if its possible. We do our best to make your pieces in a timely manner, while also doing quality control.
In stock: 1-2 weeks (depending on the day ordered, it may be a shorter or longer time frame)
Out of stock: 2-4 weeks
Please be accurate when you request custom bangles, cuffs, and rings. SIZING DOES MATTER! Personalized and customized items are NON REFUNDABLE.
We offer resizing for certain bangles. If you need your bangle sized smaller, you will need to mail the item back to us and include $4 for shipping back to you.
If you need your bangle sized larger, you must pay shipping back to us and include $20 for resizing and shipping back to you. We will need to recreate the entire bangle.
Resizing is NOT an option for name/word bangles or aloha bangles.
If you need help figuring out your size, shoot us an email to firstname.lastname@example.org. We are happy to help!
We pride ourselves on doing quality control, but we are only human! If your item arrives and is missing an item, has the incorrect item, is not the size you requested, or any other issue due to negligence on our part, please let us know within 5 days of receiving the package. We will happily exchange, recreate, or issue a refund (minus shipping) once the item is mailed back to us. The item must be returned in its original packaging. If you are returning the item due to it being damaged, we will issue a FULL refund after inspection of the item.
Please email us with your full name, order number, and reason for wanting to exchange/refund and we will provide the mailing address at that time.
Due to the nature of the items, we have a strict NO REFUND OR EXCHANGE policy on custom items. We do our best to create your custom piece to your liking. Please make sure you give accurate sizing information for any custom made piece including but not limited to: Bangles, Rings, Cuffs, etc.
ALL SALES FINAL for items bought with a discount code or on sale.